The Bland blog
Recently published
What Is Edge Case Testing and Why AI Call Centers Fail Without It
Improve software reliability with robust edge case testing. Learn how to find and fix boundary conditions before they reach your end users.
Jan 25, 2026
What Is Multi-Turn Conversation? A Guide for AI and Voice Systems
Stop losing context. Use multi-turn conversation capabilities to create seamless digital assistants that remember details and solve complex tasks.
Jan 24, 2026
20 First Call Resolution Benefits and Best Practices for Better CX
Improve your ROI and agent productivity today. Learn how the many first call resolution benefits can transform your entire service operation.
Jan 24, 2026
26 Best Inbound Call Analytics Tools To Improve Lead Quality
Inbound call analytics: The data-driven way to improve customer service and marketing attribution. Start optimizing your phone sales today!
Jan 24, 2026
The Medicare Company Who Made an Extra $40M/yr With Voice AI
Hear the story of how a medicare brokerage added an additional 40 million dollars a year in revenue through using Voice AI
Jan 23, 2026
How To Improve First Call Resolution and Lower Support Costs
Empower agents with training and analytics to learn how to improve first call resolution. Boost FCR with smart routing and customer feedback.
Jan 20, 2026
How To Track and Improve Average Handle Time Call Center Metrics
Improve efficiency with proven benchmarks and formulas for calls. Average handle time call center metrics balance AHT, staffing, quality, and CSAT.
Jan 19, 2026