Voice AI and AI-first customer service have already started to make waves in the sector. From a customer perspective, this is a welcome change, with an impressive 75% of consumers believing that GenAI will positively impact their experience with support channels.
Yet, despite excelling in most areas of conversation, AI voices still struggle to pronounce numbers. Whether a company needs to confirm a customer ID or accurately state a billable amount, the inability to say numbers in a natural, understandable way has become a major roadblock to successful customer experiences.
That is, until now.
At Bland, we’ve perfected voice AI number pronunciation, providing your customer service team with clear, human-like number delivery – every single time.
Let’s explore why this innovation is set to improve customer support experiences across the spectrum.
Why Are Numbers Important for Voice AI Customer Experiences?
When voice AI mispronounces numbers, even slightly, you’re inviting in the possibility of misunderstandings, lost context, and frustrating customer experiences. Considering how frequently numbers come up (no matter the industry your business works in), this isn’t a problem you can let slide.
A failure to accurately and clearly pronounce numbers can create a whole range of customer experience problems:
- Loss of confidence: Although the Verizon 2025 CX report suggests that 60% of customers are satisfied with AI-only customer support interactions, an inability to say numbers can quickly frustrate users. A few slurred digits can confuse the customer, reducing their satisfaction with the entire support process.
- Reduced efficiency: AI voice models that stall or slow down to pronounce numbers can reduce the efficiency of customer support chats. If they’re too slow or unable to accurately say numbers, this can cause customers to look for human assistance, abandoning AI support altogether and losing out on its benefits.
- Missed opportunities: In industry contexts that regularly use numbers, a mispronunciation can derail a sale. If a customer hears “Twelve Ninety Nine” when the reality is actually $1,299, they may be in for a shock when they arrive on the checkout page.
Numbers are essential to effective voice AI customer experiences. Even beyond customer support use cases, without precise number pronunciation, AI voice chat is significantly less effective at delivering winning customer experiences.
Real-World Use Cases of AI-Voiced Numbers
Here are a few real-world use cases where being able to pronounce numbers makes a world of difference.
- Retail and eCommerce: Confirming orders, pronouncing delivery dates, or even stating discount codes all rely on a precise use of numbers. From sales to customer support, voice AI systems that can’t pronounce numbers negatively impact customer experiences.
- Finance: At present, a relatively low 46% of financial organizations that have used AI in customer service have reported a positive impact. Considering the extensive use of numbers in the financial field, an AI voice bot that can accurately and fluidly pronounce numbers could radically improve customer experiences in the sector.
- Public Services and Government: From querying and discussing case file numbers to accurately communicating citizen ID or tax information, governmental voice AI systems need to prioritize accuracy. Even small mistakes or misunderstandings can delay access to information and reduce trust in public services.
- Logistics: One small misunderstanding in a shipment tracking number can lead a customer down the wrong path. Clear, accurate number pronunciation allows voice AI to guide customers with the right information, reducing strain on human support channels.
Customers deserve clarity, accuracy, and an easy experience whenever they reach out to support channels. With a voice AI model that can pronounce numbers, your business can build trust, remove customer support friction, and cultivate a better customer experience process for all.
Watch Bland’s Voice AI Models in Action
Here at Bland, we know that every single customer call matters. Frustrating or losing customers due to mispronunciation doesn’t cut it. That’s why we have specifically created Bland’s AI voices to be able to handle any numbers in a natural and intuitive way. Our voice AI systems offer near-human-perfect number pronunciation, along with full chat support capabilities.
Don’t believe us? Here’s a quick before and after, displaying a typical LLM model’s TTS software against Bland’s refined number pronunciation.
If you’re ready to take your customer experience calls to the next level, reach out to the team today to get started.